Terms of Service
Please read these terms carefully before using our services.
Last Updated: June 16, 2025
Welcome to Rancho Markets! These Terms of Service ("Terms") govern your use of our website, mobile applications, in-store services, and all related services provided by Rancho Markets ("we," "us," or "our").
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our services.
1Acceptance of Terms
By using any of our services, including but not limited to:
- Shopping in our physical stores
- Using our website or mobile applications
- Participating in our loyalty programs
- Using our pharmacy services
- Engaging with our customer service
You acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2Our Services
Retail Services
- Fresh produce and groceries
- Meat and seafood departments
- Bakery and deli services
- Hispanic and international products
Digital Services
- Online shopping and delivery
- Mobile applications
- Digital coupons and promotions
- Account management
Additional Services
- Pharmacy services
- Money transfer services
- Loyalty and rewards programs
- Special event catering
Customer Support
- In-store customer service
- Online chat and email support
- Phone customer service
- Returns and exchanges
3User Accounts and Responsibilities
Account Creation
When creating an account, you must provide accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
- Keeping your account information current and accurate
Age Requirements
You must be at least 18 years old to create an account and make purchases. For certain products (alcohol, tobacco, pharmacy items), additional age verification may be required.
Account Suspension
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to our operations or other customers.
4Purchases and Payments
Pricing and Availability
- All prices are subject to change without notice
- Product availability varies by location and may be limited
- We reserve the right to limit purchase quantities
- Sale prices and promotions have specific terms and expiration dates
- Rain checks may be available for advertised sale items when out of stock
Payment Methods
Accepted Payments:
- Cash (in-store only)
- Credit and debit cards
- Digital wallets (Apple Pay, Google Pay)
- EBT/SNAP benefits
- WIC vouchers
Payment Security:
- PCI DSS compliant processing
- Encrypted payment transactions
- Fraud monitoring and prevention
- Secure storage of payment information
5Returns and Refunds
General Return Policy
We want you to be completely satisfied with your purchases. Our return policy includes:
- Fresh products: Return with receipt within 7 days for full refund
- Packaged goods: Return unopened items within 30 days with receipt
- Pharmacy items: Returns subject to state and federal regulations
- Special orders: Non-returnable unless defective
Refund Process
Refunds will be processed using the original payment method within 3-5 business days. Store credit may be offered for returns without receipt.
6Prohibited Uses
You agree not to use our services for any unlawful purpose or in any way that could harm our business, customers, or employees. Prohibited activities include:
Legal Violations:
- Any illegal activities
- Fraud or misrepresentation
- Theft or shoplifting
- Using false identification
Disruptive Behavior:
- Harassment of staff or customers
- Disrupting store operations
- Damaging property or merchandise
- Creating safety hazards
System Abuse:
- Attempting to hack our systems
- Using automated scripts or bots
- Overwhelming our servers
- Circumventing security measures
Commercial Misuse:
- Reselling without authorization
- Commercial data harvesting
- Unauthorized advertising
- Competitor surveillance
7Loyalty Programs and Promotions
Loyalty Rewards
Our loyalty program offers points, discounts, and special offers to registered members. Program benefits include:
- Earn points on qualifying purchases
- Exclusive member discounts and coupons
- Early access to sales and promotions
- Personalized offers based on shopping history
- Birthday and anniversary rewards
Note: Loyalty program terms may change with notice. Points have no cash value and may expire. Program benefits are subject to availability and may be modified or discontinued.
8Intellectual Property
All content on our website, mobile applications, and marketing materials, including but not limited to text, graphics, logos, images, and software, is the property of Rancho Markets and is protected by copyright, trademark, and other intellectual property laws.
You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.
9Disclaimers and Limitations
Service Availability
Our services are provided "as is" and "as available." We do not guarantee uninterrupted access to our website, mobile apps, or store operations.
Product Information
While we strive for accuracy, product descriptions, images, and prices may contain errors. We reserve the right to correct any errors and cancel orders based on incorrect information.
Third-Party Services
We may offer third-party services (delivery, payment processing, etc.). We are not responsible for the performance or policies of these third-party providers.
10Governing Law and Disputes
These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services will be resolved through:
- Direct Communication: First attempt to resolve issues through our customer service
- Mediation: If needed, through a mutually agreed upon mediator in Salt Lake County, Utah
- Binding Arbitration: As a final resort, through binding arbitration under Utah state law
11Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through our website, email notifications, or in-store notices. Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
12Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Department
Email: legal@ranchomarkets.com
Phone: (801) 972-8989
Mailing Address
Rancho Markets
Attn: Legal Department
131 N 800 W
Salt Lake City, UT 84116
For immediate assistance with orders, returns, or general inquiries, please contact our customer service team or visit any of our store locations.