Terms of Service
Please read these terms carefully before using our services.
Last Updated: July 26, 2025
Welcome to Rancho Markets! These Terms of Service ("Terms") govern your use of our website, mobile applications, in-store services, and all related services provided by Rancho Markets ("we," "us," or "our").
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our services.
1Acceptance of Terms
By using any of our services, including but not limited to:
- Shopping in our physical stores
- Using our website or mobile applications
- Participating in our loyalty programs
- Using our pharmacy services
- Engaging with our customer service
You acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2Our Services
Retail Services
- Fresh produce and groceries
- Meat and seafood departments
- Bakery and deli services
- Hispanic and international products
Digital Services
- Online shopping and delivery
- Mobile applications
- Digital coupons and promotions
- Account management
Additional Services
- Pharmacy services
- Money transfer services
- Loyalty and rewards programs
- Special event catering
Customer Support
- In-store customer service
- Online chat and email support
- Phone customer service
- Returns and exchanges
3User Accounts and Responsibilities
Account Creation
When creating an account, you must provide accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
- Keeping your account information current and accurate
Age Requirements
You must be at least 18 years old to create an account and make purchases. For certain products (alcohol, tobacco, pharmacy items), additional age verification may be required.
Account Suspension
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to our operations or other customers.
4Purchases and Payments
Pricing and Availability
- All prices are subject to change without notice
- Product availability varies by location and may be limited
- We reserve the right to limit purchase quantities
- Sale prices and promotions have specific terms and expiration dates
- Rain checks may be available for advertised sale items when out of stock
Payment Methods
Accepted Payments:
- Cash (in-store only)
- Credit and debit cards
- Digital wallets (Apple Pay, Google Pay)
- EBT/SNAP benefits
- WIC vouchers
Payment Security:
- PCI DSS compliant processing
- Encrypted payment transactions
- Fraud monitoring and prevention
- Secure storage of payment information
5Returns and Refunds
General Return Policy
We want you to be completely satisfied with your purchases. Our return policy includes:
- Fresh products: Return with receipt within 7 days for full refund
- Packaged goods: Return unopened items within 30 days with receipt
- Pharmacy items: Returns subject to state and federal regulations
- Special orders: Non-returnable unless defective
Refund Process
Refunds will be processed using the original payment method within 3-5 business days. Store credit may be offered for returns without receipt.
6Prohibited Uses
You agree not to use our services for any unlawful purpose or in any way that could harm our business, customers, or employees. Prohibited activities include:
Legal Violations:
- Any illegal activities
- Fraud or misrepresentation
- Theft or shoplifting
- Using false identification
Disruptive Behavior:
- Harassment of staff or customers
- Disrupting store operations
- Damaging property or merchandise
- Creating safety hazards
System Abuse:
- Attempting to hack our systems
- Using automated scripts or bots
- Overwhelming our servers
- Circumventing security measures
Commercial Misuse:
- Reselling without authorization
- Commercial data harvesting
- Unauthorized advertising
- Competitor surveillance
7Marketing Communications and Newsletter
Consent to Communications
By subscribing to our newsletter or providing your contact information, you expressly consent to receive:
- Email Communications: Weekly newsletters, exclusive offers, flash sales, and promotional content
- SMS Messages: If you provide a phone number, text message alerts about special offers and time-sensitive deals
- Transactional Messages: Order confirmations, account updates, and service notifications
Communication Frequency and Content
- Newsletter emails: Typically 1-3 times per week
- SMS messages: Up to 4 messages per month (message and data rates may apply)
- Special promotions during holidays or sales events may increase frequency
- Content includes exclusive offers, new product announcements, recipes, and store updates
Your Rights and Opt-Out Options
You have the right to opt out of marketing communications at any time:
- Email: Click the "unsubscribe" link at the bottom of any marketing email
- SMS: Reply STOP to any text message to unsubscribe
- Account Settings: Update your communication preferences in your account dashboard
- Contact Us: Email privacy@ranchomarkets.com or call (801) 972-8989
Note: Opting out of marketing communications will not affect transactional messages related to your purchases or account.
Legal Compliance
Our marketing practices comply with applicable laws including:
- CAN-SPAM Act: All emails include clear sender identification, subject lines are not misleading, and unsubscribe options are honored within 10 business days
- TCPA Compliance: SMS messages are sent only to numbers that have provided express written consent
- Age Restrictions: Marketing subscriptions are only available to individuals 18 years or older
- Data Protection: Your contact information is protected and not sold to third parties
Important: Important: By providing your email address and/or phone number, you certify that you are 18 years or older and that the information provided is accurate. Standard message and data rates may apply for SMS communications. Contact your carrier for details.
Data Collection and Use
When you subscribe to our newsletter, we collect and use your information as follows:
- Information Collected: Name, email address, phone number (optional), language preference, subscription date
- Use of Information: Send marketing communications, personalize offers, improve our services, comply with legal obligations
- Data Retention: Your information is retained until you unsubscribe or request deletion
- Data Security: We use industry-standard security measures to protect your information
- Third-Party Sharing: We do not sell or rent your personal information. We may share with service providers who help us send communications (bound by confidentiality agreements)
- Your Rights: Access, correct, or delete your personal information by contacting privacy@ranchomarkets.com
SMS Terms and Conditions
- Message frequency varies. Up to 4 msgs/month
- Message and data rates may apply
- Text HELP for help, STOP to cancel
- Carriers are not liable for delayed or undelivered messages
- For support: (801) 972-8989 or support@ranchomarkets.com
8Loyalty Programs and Promotions
Loyalty Rewards
Our loyalty program offers points, discounts, and special offers to registered members. Program benefits include:
- Earn points on qualifying purchases
- Exclusive member discounts and coupons
- Early access to sales and promotions
- Personalized offers based on shopping history
- Birthday and anniversary rewards
Note: Note: Loyalty program terms may change with notice. Points have no cash value and may expire. Program benefits are subject to availability and may be modified or discontinued.
9Intellectual Property
All content on our website, mobile applications, and marketing materials, including but not limited to text, graphics, logos, images, and software, is the property of Rancho Markets and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.
10Disclaimers and Limitations
Service Availability
Our services are provided "as is" and "as available." We do not guarantee uninterrupted access to our website, mobile apps, or store operations.
Product Information
While we strive for accuracy, product descriptions, images, and prices may contain errors. We reserve the right to correct any errors and cancel orders based on incorrect information.
Third-Party Services
We may offer third-party services (delivery, payment processing, etc.). We are not responsible for the performance or policies of these third-party providers.
11Governing Law and Disputes
These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services will be resolved through:
- Direct Communication: First attempt to resolve issues through our customer service
- Mediation: If needed, through a mutually agreed upon mediator in Salt Lake County, Utah
- Binding Arbitration: As a final resort, through binding arbitration under Utah state law
12Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated through our website, email notifications, or in-store notices. Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
13Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Department
Email: legal@ranchomarkets.com
Phone: (801) 972-8989
Mailing Address
For immediate assistance with orders, returns, or general inquiries, please contact our customer service team or visit any of our store locations.